Ordering Information

How to Purchase Pleco Add-ons

Pleco add-ons are available both through our own online store and through Google Play’s in-app billing system.

In-app purchase is the easiest way to buy Pleco add-ons, since it automatically bills your Google account, but it requires your device to have access to Google Play (which is often blocked in China) and to be configured in a way that’s compatible with Google Play purchasing (so you may have to swap your SIM card or install Market Enabler, and it may not work at all on non-Google-approved-devices). Also, 30% of the cost of your purchase will go to your cell phone carrier and/or Google, rather than to Pleco and the editors and publishers that develop the wonderful dictionaries we license.

Our own store is slightly harder to use than Google Play, since you have to enter your billing info again, but all of the money aside from payment processing fees (generally about 3% of the purchase price) goes to Pleco and our partners. And it works regardless of what type of SIM card you have or how your device is configured. Also, for European users the prices at our online store are often substantially cheaper than those on Google Play, since Google Play charges VAT (and automatically adds it to the price) while our (exclusively US-based) store doesn’t.

Replacing / Adding Additional Handhelds

If you lose or replace your device with another device running Android, you can easily transfer over your Pleco add-on purchases without buying them again. If you bought Pleco through Google Play, tap on the “Restore Market Purchases” button at the bottom of the “Add-ons” screen to reactivate your software; otherwise, tap on “Manage Registration” at the top of the Pleco “Settings” screen and enter your Registration ID. (you can retrieve it from My Orders if needed).

This same procedure applies for activating Pleco on additional Android devices for yourself or other people in your household as well; you are permitted to install it on up to three of them at the same time for copies of Pleco purchased originally on iOS or Android, but only on one device for copies purchased originally on Palm OS or Windows Mobile.

You can be confident that any product you buy from us will be supported for years to come; we’ve been in business since 2000 and we won’t be going away anytime soon.

Upgrades

Our official upgrade policy is that all software updates within the current major version (2.1, 2.2, 2.3, etc) are offered free of charge, and that major version upgrades (3.0, 4.0, 5.0) may or may not be free.

To date, we’ve never charged a fee for a version upgrade; we have customers who bought our software back in 2001 and are still using the latest version ten years later without ever having had to pay an upgrade fee. What we prefer to do instead is to release the basic software upgrade for free but charge extra for some new features (particularly those that require us to pay royalties or license fees).

Tech Support

We offer lifetime free e-mail technical support with all purchases; just contact us and we’ll be delighted to help you.

We do not currently offer telephone support; we’re not big enough to have a dedicated 24-hour line, and if we offered telephone support during business hours it wouldn’t do much good for the plurality of our customers who live outside the US, so we’ve decided it’s best to forego telephone support altogether for now at least. We’re very quick to answer emails, though; most messages are responded to within half a day, many within a few hours, and we don’t stop answering email on weekends.